Multisite Patient Front Desk Specialist - PTO Eligible

Wilmington Health; Wilmington, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Wilmington Health seeks a Float Patient Representative at Midtown to provide front office support in clinical areas, ensuring efficient check-in/out and smooth patient flow in Wilmington, NC.

You will greet patients, verify eligibility, coordinate appointments, triage tasks, and maintain logs and communications with care teams. A High School Diploma or GED is required; BLS/CPR certification preferred.

Qualifications

• Experience in medical office administration preferred.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced clinical setting.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
• Answers incoming calls and takes necessary action
• Maintains provider schedules as directed by manager
• Maintains physician on-call schedule for department
• Keeps logs as required by Manager
• Attends department and other meetings as required by Manager (including training and re- education)
• Maintains inventory of office supplies and orders as needed
• Opens and sorts mail
• Directs patients to contact Central Business Office for additional billing inquiries
• Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment
• Follows reception process for all check in duties.
• Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes.

Skills

Customer service

Medical office experience

Front desk experience

Communication skills

Education

High School Diploma or GED

Job description

Wilmington Health seeks a Float Patient Representative at Midtown to provide front office support in clinical areas, ensuring efficient check-in/out and smooth patient flow in Wilmington, NC.

You will greet patients, verify eligibility, coordinate appointments, triage tasks, and maintain logs and communications with care teams. A High School Diploma or GED is required; BLS/CPR certification preferred.