Office Operations Assistant - Family Medicine

Henry Ford Health; Clio (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Continuous learning

Job summary

Henry Ford Health is seeking an Office Operations Assistant in Family Medicine to support patient flow and administrative tasks in a Detroit-area clinic. The role focuses on greeting patients, collecting information, and ensuring accurate scheduling and documentation.

The position emphasizes teamwork, strong organizational skills, and the ability to handle insurance-related processes within a busy primary care environment.

Qualifications

• High School diploma or equivalent or 1 year of related experience.
• Experience in a medical office preferred, familiarity with medical terminology and insurance processes is a plus.

Responsibilities

• Greet patients and visitors, check patients in/out, collect necessary documentation.
• Verify and enter demographic information and insurance details.
• Obtain and verify insurance authorizations and precertifications.
• Schedule and confirm patient appointments and file paperwork.
• Enter and review charges for procedures; daily deposits and reports reconciliation.

Skills

Customer service

Administrative support

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Office Operations Assistant - Family Medicine

• Full-time
• Job Type: Full Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Asst-Office Operations - Henry Ford Health

Job Title

Office Operations Assistant - Family Medicine

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of our team, you'll play a vital role in ensuring smooth operations and exceptional patient experiences in a dynamic healthcare setting.

Role Overview

As an Asst-Office Operations, you will work in a customer service capacity, providing essential administrative and clerical support to patients and customers in a medical setting. Your role is critical in ensuring a seamless and positive experience for everyone who walks through our doors, supporting both patients and healthcare providers alike.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

Jonathan A Arbogast MD

Full Time Days

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Preferred Qualifications

• Experience in a medical office or healthcare setting.
• Familiarity with medical terminology and insurance processes.

What We Offer

Join a team where you can grow your career through continuous learning and collaboration. Work alongside dedicated professionals in a mission-driven environment, making a meaningful impact on patient care and community health every day.

Join Our Team

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.