Patient Services Specialist – Evenings & Weekends

Optum; New York (NY); On-site; USD 22,041 - 38,145; Full time

Benefits offered by this job

Comprehensive benefit package

401k contribution

Incentive programs

Job summary

A leading healthcare provider is seeking a Patient Services Representative to join their friendly team. Responsibilities include managing patient interactions, maintaining records, and ensuring compliance with policies. The ideal candidate will have experience in customer service, strong communication skills, and a high school diploma. Flexible hours with rotating holidays are required. Competitive pay ranging from $16.00 to $27.69 per hour is offered, along with benefits and career advancement opportunities.

Qualifications

• 1+ years of customer service or healthcare-related experience.
• Intermediate computer proficiency required.
• Ability to learn and apply job functions, basic medical terminology knowledge.

Responsibilities

• Maintain confidentiality and HIPAA compliance in all communications.
• Document patient complaints and escalate as needed.
• Schedule, cancel, and reschedule patient appointments per policy.

Skills

Customer service

Healthcare knowledge

Organizational skills

Communication skills

Education

High School Diploma/GED

Tools

EPIC

Outlook

Job description

A leading healthcare provider is seeking a Patient Services Representative to join their friendly team. Responsibilities include managing patient interactions, maintaining records, and ensuring compliance with policies. The ideal candidate will have experience in customer service, strong communication skills, and a high school diploma. Flexible hours with rotating holidays are required. Competitive pay ranging from $16.00 to $27.69 per hour is offered, along with benefits and career advancement opportunities.