Patient Services Representative - UPMC Carlisle - (Days, Evenings, or Nights)

UPMC; Carlisle (Cumberland County); On-site; USD 21,000 - 30,000; Part time

Job summary

UPMC in Carlisle is hiring for multiple Part-Time Limited and Casual Patient Services Representative roles. You will be among the first contacts for patients, welcoming them and ensuring a smooth experience at check-in and checkout.

Responsibilities include helping with scheduling, collecting copayments, updating demographics, guiding portal use, and connecting patients with financial resources as needed. Training provided; benefits vary by status.

Qualifications

• Experience assisting patients with check-in and scheduling.
• Ability to clearly explain financial obligations to patients.
• Familiarity with HIPAA regulations is a plus.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or assist at desk.
• Collect copayments and other patient payments at the point of service.
• Confirm and update patient registration information at checkout.
• Schedule follow-up appointments at checkout.
• Assist patients with navigation to ancillary services at checkout.
• Explain insurance benefits and verify coverage with carriers.
• Triage calls and direct to appropriate areas.
• Assist with scanning medical records and faxing.
• Promote and explain the UPMC Patient Portal navigation.

Skills

Customer service

Communication skills

Job description

Purpose:

Join our team! We are hiring for multiple Part-Time Limited and Casual Patient Services Representative opportunities. In this role, you’ll be one of the first points of contact for patients and families, helping create a welcoming and positive UPMC Experience. Responsibilities include assisting with check-in, scheduling appointments, updating demographic and insurance information, explaining financial obligations, collecting payments when applicable, connecting patients with financial resources, and helping patients navigate available technologies.

Responsibilities:

• provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
• .Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.