Patient Services Specialist — Day Shift, On-site

Providence Health Plan Group; Petaluma (CA); Hybrid; USD 3,720,000 - 4,959,000; Full time

Job summary

Providence Jobs in Petaluma, CA, is seeking an Associate Patient Services Specialist to perform patient registration, verify insurance coverage, obtain necessary authorizations, and collect patient liability. This full-time, day-shift role supports a patient-first care culture and demonstrates strong communication skills to greet patients professionally.

The position offers benefits through Providence and aligns with our mission to provide compassionate, whole-person care.

Qualifications

• 1 year of experience in a healthcare or customer service setting with proven customer service skills.
• Coursework/Training and Some college and/or certificate courses.
• Experience in hospital registration or healthcare setting.
• Experience utilizing medical terminology in job setting and a basic understanding of insurance requirements.
• Experience with MEDITECH/A4 system.

Responsibilities

• Register patients and collect demographic information.
• Verify insurance benefits and eligibility.
• Obtain pre-certification/authorization for services.
• Collect patient liability prior to or at the time of service.
• Greet and assist patients in a professional, friendly manner.

Skills

Customer service

Education

Some college / certificate courses

Tools

MEDITECH/A4 system

Job description

Providence Jobs in Petaluma, CA, is seeking an Associate Patient Services Specialist to perform patient registration, verify insurance coverage, obtain necessary authorizations, and collect patient liability. This full-time, day-shift role supports a patient-first care culture and demonstrates strong communication skills to greet patients professionally.

The position offers benefits through Providence and aligns with our mission to provide compassionate, whole-person care.