Associate Patient Services Specialist

Providence Health Plan Group; Petaluma (CA); Hybrid; USD 3,720,000 - 4,959,000; Full time

Job summary

Providence Jobs in Petaluma, CA, is seeking an Associate Patient Services Specialist to perform patient registration, verify insurance coverage, obtain necessary authorizations, and collect patient liability. This full-time, day-shift role supports a patient-first care culture and demonstrates strong communication skills to greet patients professionally.

The position offers benefits through Providence and aligns with our mission to provide compassionate, whole-person care.

Qualifications

• 1 year of experience in a healthcare or customer service setting with proven customer service skills.
• Coursework/Training and Some college and/or certificate courses.
• Experience in hospital registration or healthcare setting.
• Experience utilizing medical terminology in job setting and a basic understanding of insurance requirements.
• Experience with MEDITECH/A4 system.

Responsibilities

• Register patients and collect demographic information.
• Verify insurance benefits and eligibility.
• Obtain pre-certification/authorization for services.
• Collect patient liability prior to or at the time of service.
• Greet and assist patients in a professional, friendly manner.

Skills

Customer service

Education

Some college / certificate courses

Tools

MEDITECH/A4 system

Job description

Description

Associate Patient Services Specialist at Petaluma Valley Hospital in Petaluma, CA. This position is Full time and will work 8-hour, Day shifts.

Performs all registration functions for patients. This includes collecting accurate demographic information, verifying insurance benefits and eligibility, obtaining authorization/pre- certification for services provided, and collecting patient liability prior to or at the time of service. Greets and serves patients in a professional, friendly, and respectful manner to promote sacred encounters.

Age-Related Competencies: Ability to work with patients of all ages and explain payer benefits. Patient may require voice elevation, repetitive information and require understanding acknowledgment.

Providence caregivers are not simply valued – they’re invaluable. Join our team at NorCal HealthConnect and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of experience in a healthcare or customer service setting with proven customer service skills.

Preferred qualifications:

• Coursework/Training and Some college and/or certificate courses.
• Experience in hospital registration or healthcare setting.
• Experience utilizing medical terminology in job setting and a basic understanding of insurance requirements.
• Experience with MEDITECH/A4 system.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Fortuna, Healdsburg, Napa, Petaluma and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID:

455305

Company:

Providence Jobs

Job Category:

Patient Access

Job Function:

Revenue Cycle

Job Schedule:

Full time

Job Shift:

Day

Career Track:

Admin Support

Department:

7821 PATIENT ACCESS PV

Address:

CA Petaluma 400 N McDowell Blvd

Work Location:

Petaluma Valley Hospital

Workplace Type:

On-site

Pay Range:

$26.65 - $35.52 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.