Patient Services Specialist - Clinic Front Desk

Drh-Health-1; Duncan (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

DRH Health is seeking a front desk medical clerk to greet and register patients, collect co-pays, and coordinate appointments at our Duncan, OK clinics. The role involves handling phone inquiries, updating demographic/insurance data, and processing medical records requests in a fast-paced medical office.

The candidate should have a high school diploma or equivalent, strong English communication skills, basic computer skills, and familiarity with EHR systems.

Qualifications

• Fluent in oral and written English.
• Basic computer skills including ability to send/receive email and navigate IT tools.
• Experience with Electronic Health Records is preferred.
• Healthcare clinic experience is preferred.
• Strong interpersonal skills and initiative.

Responsibilities

• Greet, register, and schedule patients; collect co-payments and issue receipts.
• Answer multiline telephone, take messages, and direct calls.
• Collect demographics and insurance information for new patients.
• Update patient demographic and insurance data as required.
• Scan medical charting into the EHR for provider review.
• Prepare and mail medical records requests as needed.
• Open, sort, and distribute mail; support Central Billing Office operations.
• Travel to and fill in at other clinics as needed.
• Attend to safety protocols and DRH standards in all tasks.
• Maintain professional knowledge through ongoing education opportunities.
• Contribute to a courteous, helpful patient experience.

Skills

Communication

Customer service

Multitasking

Basic computer skills

EHR software

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

DRH Health is seeking a front desk medical clerk to greet and register patients, collect co-pays, and coordinate appointments at our Duncan, OK clinics. The role involves handling phone inquiries, updating demographic/insurance data, and processing medical records requests in a fast-paced medical office.

The candidate should have a high school diploma or equivalent, strong English communication skills, basic computer skills, and familiarity with EHR systems.