Patient Services Specialist: Care & Billing Support

Advocate Health Care; Park Ridge (IL); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Advocate Health Care is seeking a Patient Service Representative in Park Ridge, IL, to support providers, connect with patients, and ensure a compassionate, seamless experience daily.

Ideal candidates have a high school diploma and 1–2 years of customer service experience, including handling difficult callers or patients. The role operates Monday through Friday in a typical ambulatory care setting.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Caller interaction

Education

High School Diploma

Job description

Advocate Health Care is seeking a Patient Service Representative in Park Ridge, IL, to support providers, connect with patients, and ensure a compassionate, seamless experience daily.

Ideal candidates have a high school diploma and 1–2 years of customer service experience, including handling difficult callers or patients. The role operates Monday through Friday in a typical ambulatory care setting.