Patient Service Coordinator-PRN

University Clinical Health, Inc.; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

University Clinical Health, Inc. seeks a Medical Office Assistant - Call Center on a PRN basis to support the Family Medicine Clinic. You will respond to patient calls, register and schedule appointments, and provide courteous, accurate information.

Responsibilities include documenting call notes in the EHR, guiding patients through processes, and adhering to clinic policies. Prior call center experience and medical terminology knowledge are preferred to ensure smooth patient interactions.

Qualifications

• High school diploma required.
• 1+ years experience in a call center preferred.
• Understanding of medical insurances preferred.

Responsibilities

• Answer incoming calls from patients.
• Assist with scheduling patients
• Serves as a resource and provides direction to patients
• Completing call notes and call reports and updating them in the EHR.
• Adheres to the policies and procedures of University Clinical Health
• Performs other duties as assigned

Skills

Communication skills

Telephone etiquette

Medical terminology

Analytical skills

Education

High school diploma

Job description

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Description

JOB TYPE: PRN

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary

he Medical Office Assistant - Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from patients to register and schedule patients for appointments at the Family Medicine Clinic.

Key Result Areas (KRAs)

• Answer incoming calls from patients.
• Assists with scheduling patients
• Serves as a resource and provides direction to patients
• Completing call notes and call reports as necessary and updating them in the EHR.
• Adheres to the policies and procedures of University Clinical Health
• Performs other duties as assigned

Core Competencies

• Adheres to the policies and procedures of University Clinical Health
• Demonstrates a strong commitment to the mission and values of the organization
• Exceptional communication skills
• Excellent telephone etiquette
• Knowledge of medical terminology
• Analytic skills to accomplish outreach calls and coordination/prioritization of tasks

Requirements

Education & Experience

• Minimum of a high school diploma is required
• Minimum of 1+ years experience working in a call center preferred
• Understanding of medical insurances preferred