Patient Services Specialist - Billing & Records

Community Health of South Florida, Inc.; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health of South Florida, Inc. is seeking a Customer Service Representative to manage a high volume of inbound and outbound calls, following scripts and acting as a liaison between patients and the organization. You will evaluate documents for billing accuracy and maintain patient records in the EHR systems.

The role requires teamwork, clerical skills, and strong communication abilities. Requires high school diploma or GED; Medical Assistant certification in FL is preferred; 2+ years in

Qualifications

• High school diploma or GED required/preferred.
• Florida Medical Assistant certification preferred.
• Minimum 2 years in customer service preferred.

Responsibilities

• Handle high volume inbound and outbound calls per scripts.
• Respond to patient inquiries and provide information/assistance.
• Navigate medical records and billing related tasks.
• Update patient profiles and document accurately in EHR systems.
• Verify insurance and schedule appointments and transportation where needed.
• Maintain HIPAA compliant communication and confidentiality.
• Collaborate with care teams to improve patient satisfaction.

Skills

Teamwork

Typing 20-30 wpm

Clerical skills

Oral and written communication

Computer literate

Math knowledge

Telephone etiquette

Organizational skills

Education

High School Diploma or GED

Medical Assistant certification (FL) preferred

Tools

Intergy

Solutions Reach

Patient Portal

Dentrix

Credible

Job description

Community Health of South Florida, Inc. is seeking a Customer Service Representative to manage a high volume of inbound and outbound calls, following scripts and acting as a liaison between patients and the organization. You will evaluate documents for billing accuracy and maintain patient records in the EHR systems.

The role requires teamwork, clerical skills, and strong communication abilities. Requires high school diploma or GED; Medical Assistant certification in FL is preferred; 2+ years in