Healthcare Call Center Specialist

Community Health Of South Florida Inc; Hammocks (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Community Health Of South Florida Inc in Hammocks, FL is seeking a Customer Service Representative to handle large volumes of inbound and outbound calls, following scripts and acting as a liaison between patients and the organization.

The role requires updating patient records, assisting with billing details, and ensuring accurate, timely responses to inquiries. A HS diploma or GED is preferred, with 2+ years in customer service; CPR certification is required.

Qualifications

• High School Diploma or GED preferred. 2 years minimum of experience in customer service preferred.
• Maintain current CPR certification from the American Heart Association.

Responsibilities

• Handles large volumes of inbound and outbound calls following scripts.
• Responds to inquiries from patients, providers and others for information and assistance.
• Performs research to respond and resolve patient inquiries and grievances.
• Schedules appointments and updates patient profiles in the EHR systems.
• Ensures HIPAA compliance and accurate documentation of patient information.
• Participates in ongoing in-service training and performance improvement activities.

Skills

Teamwork

Communication

Oral and written communication

Typing speed 20-30 wpm

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Community Health Of South Florida Inc in Hammocks, FL is seeking a Customer Service Representative to handle large volumes of inbound and outbound calls, following scripts and acting as a liaison between patients and the organization.

The role requires updating patient records, assisting with billing details, and ensuring accurate, timely responses to inquiries. A HS diploma or GED is preferred, with 2+ years in customer service; CPR certification is required.