Patient Services Call Center Specialist

ADP, Inc.; Hammocks (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Community Health of South Florida in Hammocks, FL is seeking a Customer Service Representative for our call center to manage inbound and outbound calls and support billing-related inquiries. The role emphasizes accuracy, patient focus, and teamwork.

The position requires a High School Diploma or GED, 2 years of customer service experience, CPR certification, and strong MS Office skills. This on-site role demands reliability and professional communication.

Qualifications

• High school diploma or GED preferred.
• 2 years minimum of experience in customer service preferred.
• Maintain current CPR certification from the American Heart Association.
• Must have clerical skills and proficiency with Microsoft Office.

Responsibilities

• Receives requests by mail, telephone, or in person regarding Medical Records, Pharmacy, Managed Care and Medical Services.
• Responds to inquiries from patients, providers and others for information and assistance.
• Performs research to respond and resolve patient inquiries.
• Independently responds to inquiries, grievances, and complaints.
• May seek assistance with complex customer service issues.
• Handles patients, referral sources, and administrative department inquiries.
• Maintains HIPAA-compliant records and schedules appointments.

Skills

Typing 20-30 wpm

Microsoft Office

Telephone etiquette

Oral & written communication

Math skills

Team player

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Intergy

Solutions Reach

Dentrix

Credible

Job description

Community Health of South Florida in Hammocks, FL is seeking a Customer Service Representative for our call center to manage inbound and outbound calls and support billing-related inquiries. The role emphasizes accuracy, patient focus, and teamwork.

The position requires a High School Diploma or GED, 2 years of customer service experience, CPR certification, and strong MS Office skills. This on-site role demands reliability and professional communication.