Patient Services Specialist

Community Bridges; Tucson (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous PTO (5 weeks)

Medical, Dental, Vision, Disability, &

401K with employer match

Tuition Reimbursement

Wellness programs

Job summary

Community Bridges, Inc. (CBI) seeks a Patient Services Specialist to manage front-end operations at the assigned clinic. Responsibilities include patient registration, demographic verification, and maintaining patient records in the EHR/EPM scheduling system.

The role involves answering calls, verifying insurance, collecting payments, and scheduling intake and follow-up appointments. Strong communication and customer service skills are essential, as is knowledge of AHCCCS; a diploma is required

Qualifications

• Highschool Diploma or GED is required; Bachelor’s Degree in Business or Healthcare preferred.
• 1-3 years of experience with insurance verification or front desk in a medical setting is preferred but not required.
• Must have knowledge of AHCCCS, insurance, and strong customer service skills.

Responsibilities

• Handle front-end operations including patient registration and demographic verification.
• Schedule intake appointments within established timeframes in the clinic scheduling system.
• Complete insurance verifications and identify amounts due at service time.
• Identify funding sources for uninsured patients and refer to AHCCCS screening and enrollment for eligibility.
• Schedule follow-up appointments as indicated by the clinical team.

Skills

Customer service

AHCCCS knowledge

Insurance verification

Education

High school diploma or GED

Bachelor’s degree in Business or Healthcare (preferred)

Tools

EHR/EPM scheduling system

Job description

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

CBI is the premiere non‑profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting‑edge, nationally recognized, evidence‑based models.

Patient Services Specialist

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient‑centered medical homes, medication‑assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

Job Summary

The Patient Services Specialist is responsible for the front‑end business operations for the assigned clinic including patient registration, verification of patient demographic information, create and maintaining patient electronic chart. This position answers incoming calls to the clinic and routes as needed, schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system. Obtains necessary demographic information including, but not limited to: name, address, phone number, e-mail address, insurance information. This position regularly interacts with current and potential patients, family members of people receiving services as well as community stakeholders and will require excellent communication and customer service skills. Completes insurance verifications for each patient visit and identifies any patient amounts due at the time service is provided. For uninsured patients, identifies any potential funding source, and identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application. Notifies a clinical team member when registration is completed for services to be completed. Schedules follow up appointments for clinic services as indicated by the clinical team.

Skills/Requirements

• Highschool Diploma or GED is required. Bachelor’s Degree in Business or Healthcare is preferred.
• 1- 3 years of experience with insurance verification and/or front desk experience in a medical office setting is preferred but not required of this position.
• Must have knowledge of AHCCCS, insurance, and strong customer service skills.
• Or equivalent combination of education and experience.

CBI Offers an excellent benefits package!

• Generous PTO accrual (5 weeks!),
• Medical, Dental, Vision, Disability, Life, Supplemental plans
• Hospital indemnity/ Critical Illness,
• Pet Insurance,
• Dependent Care Savings, Health Care Savings,
• 401K with employer match - 100% vested upon enrollment,
• Wellness programs,
• Tuition Reimbursement and Scholarship Programs, incentives, and more!
• Very Competitive pay rates

CBI is growing and expanding our services!

• We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
• *For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! *

CBI Values your Career and have lots of growth opportunities!

Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their Clinical Quality Audit staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.

About our Culture, commitment to employees!

• We are looking for driven and compassionate individual’s that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
• We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits!

Our Facilities

Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a "no wrong door" treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!

CBI Offers an excellent benefits package!

• Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!