Patient Services Specialist

Texas Tech University - Health Sciences Center; Plainview (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Job summary

Texas Tech University Health Sciences Center in Belton, TX seeks a Patient Services Specialist to ensure smooth clinic patient flow and serve as the primary contact for patients at the Bell County Jail. You will schedule appointments, prep paperwork, receive patients, and maintain records.

The role also handles charges processing, filing insurance claims, responding to information requests, and maintaining department data.

Qualifications

• High School diploma or GED required.
• At least 1 year of customer service, office, or related experience.
• Experience with referrals and scheduling is preferred.

Responsibilities

• Referral Management & Tracking: Manage referrals from provider order through appointment completion, with real-time documentation of required data.
• Appointment Scheduling & Coordination: Schedule off-site and specialty appointments, coordinate transport, verify weekly and avoid duplicates.
• Telehealth Coordination: Offer telehealth when applicable and track whether services were offered, accepted, or declined.
• Communication with External Clinics: Serve as primary contact for outside clinics and maintain updated contact information.
• Documentation & Reporting: Maintain real-time referral and scheduling spreadsheets for reporting and audits.
• Communication with Internal Team: Update providers and leadership on status, delays, or barriers to care.
• Other Duties: Perform additional administrative duties and support workflow improvements.

Skills

Customer Service

Office experience

Communication skills

Education

High School diploma or GED

Tools

EHR systems

Tracking spreadsheets

Job description

Extended Job Title

Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation ofthe clinic's patient flow and serving as the primary contact forpatients at the Bell County Jail in Belton, TX . Responsiblefor scheduling appointments, preparing necessary paperwork beforethe patient visits, receiving patients, and maintaining records. Inaddition, this position is responsible for processing charges forclinic services, filing insurance claims, responding to requestsfor information from patients and insurance companies andmaintaining related information for the department.

Requisition ID

45845BR

Travel Required

None

Pay Grade Maximum

$23.00

Major/Essential Functions

• Referral Management & Tracking - Manages referrals fromprovider order through appointment completion, including timelyscheduling with outside clinics and real-time, concisedocumentation of required data, while performing daily follow-up onall pending referrals to ensure accuracy and completion.
• Appointment Scheduling & Coordination - Responsible forscheduling all off-site and specialty appointments, coordinatingwith transport, confirming appointments weekly, and ensuringaccurate, up-to-date scheduling without missed or duplicateentries, while communicating any changes or conflictspromptly.
• Telehealth Coordination - Responsible for offering telehealthwhen applicable, communication options with clinic offices, andaccurately tracking whether services were offered, accepted, ordeclined.
• Communication with External Clinics - Serves as the primarycontact for outside specialty clinics, maintaining professionalcommunication, updating contact information, and ensuring timelycompletion of office manager contact collection.
• Documentation & Reporting - Maintains referral andscheduling spreadsheets in real time, ensuring documentation isconcise, accurate, and limited to required data for reporting,audits, and operational review.
• Communication with Internal Team - Communicates with providers,nursing staff, and leadership regarding referral status, schedulingupdates, and barriers to care, escalating concerns through theappropriate chain of command and providing timely updates on delay,cancellations, or other issues impacting patient care.
• Other Duties - Performs additional administrative duties asassigned, supports team operations, and contributes to workflow andprocess improvements to enhance overall clinic efficiency.

Grant Funded?

No

Pay Grade Minimum

$18.00

Pay Basis

Hourly

Work Location

Belton

Preferred Qualifications

Experience with referrals and appointment coordination. Experiencein correctional or clinical setting. Knowledge of EHR systems andtracking spreadsheets.

Department

OSI Jail Operations

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, orrelated experience. Additional education may substitute for theexperience requirement.

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Being part of the TTUHSC team means being part of an innovative andsupportive community that empowers each individual to do their bestwork. Through our values-based culture , TTUHSC iscommitted to cultivating an exceptional workplace community with apositive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-­art software and facilities,and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.