Patient Care Specialist

charliehealthbehavioralhealthoperations; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

charliehealthbehavioralhealthoperations is seeking a remote care coordinator to help newly admitted clients begin behavioral health treatment and stay connected to care. You will bridge clients, families, and internal teams through outreach, enrollment support, and financial onboarding.

The role blends client communication, care coordination, and program enrollment, while ensuring HIPAA compliance and accurate documentation to hit enrollment and satisfaction targets.

Qualifications

• High school diploma or equivalent and at least two years of customer or patient support experience.
• One to two years of experience with a CRM such as Salesforce and contact center technology.
• Experience discussing customer finances; health insurance knowledge and medical billing familiarity are advantageous.
• Strong written and verbal communication, emotional intelligence, and ability to manage multiple priorities.
• Knowledge of HIPAA practices and proficiency with cloud-based communication, office, video, and medical record tools.
• U.S. work authorization and native or bilingual English proficiency.

Responsibilities

• Contact admitted clients by phone, email, or text to support completion of treatment enrollment.
• Explain insurance benefit information and help clients complete required financial enrollment steps.
• Coordinate requests across admissions, billing, clinical, outreach, and utilization review teams.
• Identify attendance gaps and follow up to understand and help address barriers to treatment.
• Manage appointments, share aftercare resources, and help families arrange follow-up services.
• Document interactions accurately and meet targets for enrollment, scheduling, response, resolution, and client satisfaction.

Job description

Role overview

Help newly admitted clients get started with behavioral health treatment and stay connected to care. This role blends client outreach, care coordination, and support with program enrollment and financial onboarding, while serving as a link between clients, families, and internal teams.

Responsibilities

• Contact admitted clients by phone, email, or text to support completion of treatment enrollment.
• Explain insurance benefit information and help clients complete required financial enrollment steps.
• Coordinate requests across admissions, billing, clinical, outreach, and utilization review teams.
• Identify attendance gaps and follow up to understand and help address barriers to treatment.
• Manage appointments, share aftercare resources, and help families arrange follow-up services.
• Document interactions accurately and meet targets for enrollment, scheduling, response, resolution, and client satisfaction.

Requirements

• High school diploma or equivalent and at least two years of customer or patient support experience.
• One to two years of experience with a CRM such as Salesforce and contact center technology.
• Experience discussing customer finances; health insurance knowledge and medical billing familiarity are advantageous.
• Strong written and verbal communication, emotional intelligence, and ability to manage multiple priorities.
• Knowledge of HIPAA practices and proficiency with cloud-based communication, office, video, and medical record tools.
• U.S. work authorization and native or bilingual English proficiency.

Benefits and work setup

This is a remote role with some state-based location restrictions. Afternoon or evening availability and some weekend shifts may be required. Full-time exempt employees are offered a benefits package. Applicable state background checks are required, with fingerprint screening in some states.