Patient Services Specialist

Priority Healthcare; Marrero (LA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Retirement savings

Professional development

Job summary

Priority Health Care is seeking a Patient Services Specialist to join our clinic as the first point of contact for patients. This entry‑level front desk role supports the mission of providing accessible, compassionate healthcare to our community.

You will greet patients, manage appointments in our EHR system, handle registration, verify demographics and insurance, collect copays, and assist with portal access while upholding HIPAA standards.

Qualifications

• 6 months to 1 year of customer service or healthcare front desk experience preferred
• Strong communication skills and ability to remain calm under pressure
• Excellent attention to detail and accuracy in data entry and cash handling
• Bilingual ability in Spanish or Vietnamese is a plus
• Current BLS certification preferred

Responsibilities

• Greet patients and visitors courteously; answer phones and direct calls appropriately
• Schedule patient appointments using our EHR system; confirm and reschedule as needed
• Complete patient registration, including demographic information, insurance verification, and required consent forms
• Scan and file patient identification and insurance cards into the medical record
• Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer
• Screen patients for financial assistance programs and help with applications
• Maintain patient confidentiality and comply with HIPAA requirements at all times
• Assist patients with patient portal access and direct them to appropriate resources

Skills

Customer service

Communication skills

Data entry

Multi-line phones

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Patient Services Specialist

Priority Health Care is looking for a Patient Services Specialist to join our team as the first point of contact for patients at our clinic. This entry-level front desk role is essential to our mission of providing accessible, compassionate healthcare to our community.

The ideal person for this role is organized, detail-oriented, courteous, and comfortable handling multiple priorities in a fast-paced environment. You'll create a welcoming atmosphere for patients, manage appointments, process insurance information, and handle payment collections.

Responsibilities:

• Greet patients and visitors courteously; answer phones and direct calls appropriately


• Schedule patient appointments using our electronic health record (EHR) system; confirm and reschedule as needed


• Complete patient registration, including demographic information, insurance verification, and required consent forms


• Scan and file patient identification and insurance cards into the medical record


• Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer


• Screen patients for financial assistance programs and help with applications


• Maintain patient confidentiality and comply with HIPAA requirements at all times


• Assist patients with patient portal access and direct them to appropriate resources

Requirements:

• High school diploma or GED required


• 6 months to 1 year of customer service or healthcare front desk experience preferred


• Proficiency with electronic health records (EHR), Microsoft Office, and multi-line phones preferred


• Strong communication skills and ability to remain calm under pressure


• Excellent attention to detail and accuracy in data entry and cash handling


• Bilingual ability in Spanish or Vietnamese is a plus


• Current BLS certification preferred

About Priority Health Care:

Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality, and compassionate healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of a patient's ability to pay.

Benefits:

Comprehensive medical, dental, and vision insurance; paid time off; paid holidays; retirement savings opportunities; life and disability insurance; professional development and training; and opportunities for career advancement.