Patient Services Specialist

Priority Health Care; Marrero (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Priority Health Care seeks a Patient Services Specialist to join as the first contact for patients at the clinic. This entry-level front desk role creates a welcoming atmosphere, manages appointments, processes insurance information, and handles payments.

The ideal candidate is organized, detail-oriented, courteous, and capable of multitasking in a fast-paced environment. Training provided; on-site position in the community clinic.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of customer service or healthcare front desk experience preferred.
• Proficiency with EHR, Microsoft Office, and multi-line phones.
• Strong communication skills and ability to remain calm under pressure.
• Excellent attention to detail and cash handling.
• Bilingual ability in Spanish or Vietnamese is a plus.
• Current BLS certification preferred.

Responsibilities

• Greet patients and visitors courteously; answer phones and direct calls appropriately.
• Schedule patient appointments using our electronic health record (EHR) system; confirm and reschedule as needed.
• Complete patient registration, including demographic information, insurance verification, and required consent forms.
• Scan and file patient identification and insurance cards into the medical record.
• Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer.
• Screen patients for financial assistance programs and help with applications.
• Maintain patient confidentiality and comply with HIPAA requirements at all times.
• Assist patients with patient portal access and direct them to appropriate resources.

Skills

Communication skills

Calm under pressure

Attention to detail

Cash handling

Bilingual Spanish or Vietnamese

Education

High school diploma or GED

Tools

Electronic Health Record (EHR)

Microsoft Office

Multi-line phones

Job description

Priority Health Care is looking for a Patient Services Specialist to join our team as the first point of contact for patients at our clinic. This entry-level front desk role is essential to our mission of providing accessible, compassionate healthcare to our community.

The ideal person for this role is organized, detail-oriented, courteous, and comfortable handling multiple priorities in a fast-paced environment. You'll create a welcoming atmosphere for patients, manage appointments, process insurance information, and handle payment collections.

Responsibilities

• Greet patients and visitors courteously; answer phones and direct calls appropriately
• Schedule patient appointments using our electronic health record (EHR) system; confirm and reschedule as needed
• Complete patient registration, including demographic information, insurance verification, and required consent forms
• Scan and file patient identification and insurance cards into the medical record
• Collect copayments and balances at the time of service; process payments accurately and reconcile daily cash drawer
• Screen patients for financial assistance programs and help with applications
• Maintain patient confidentiality and comply with HIPAA requirements at all times
• Assist patients with patient portal access and direct them to appropriate resources

Requirements

• High school diploma or GED required
• 6 months to 1 year of customer service or healthcare front desk experience preferred
• Proficiency with electronic health records (EHR), Microsoft Office, and multi-line phones preferred
• Strong communication skills and ability to remain calm under pressure
• Excellent attention to detail and accuracy in data entry and cash handling
• Bilingual ability in Spanish or Vietnamese is a plus
• Current BLS certification preferred

About Priority Health Care

Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality, and compassionate healthcare services. Our mission is to improve the health and well-being of individuals and families by delivering comprehensive primary care regardless of a patient's ability to pay.

Benefits

Comprehensive medical, dental, and vision insurance; paid time off; paid holidays; retirement savings opportunities; life and disability insurance; professional development and training; and opportunities for career advancement.