Patient Services Specialist

Chase Brexton Health Care; Glen Burnie (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Chase Brexton Health Care in Glen Burnie, MD seeks a patient services representative to support daily operations, including patient registration, referrals, and front-desk duties. You will deliver quality service using patient-focused processes and comply with privacy and billing procedures.

The role requires excellent communication, empathy, and accuracy in data entry; prior medical office experience and EMR familiarity are preferred. Full-time, on-site position with opportunities for growth.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Experience in a medical office and with EMR systems preferred.
• Ability to read, comprehend and apply information.

Responsibilities

• Answers telephone and responds to inquiries, directs callers to appropriate area, or initiates triage slip for medical personnel response.
• Greets and directs patients, visitors with courtesy and discretion, providing exemplary customer service.
• Effectively manages calls and handles patient requests and complaints.
• Registers patients and verifies that patient records are up to date and accurate; enters changes in the system.
• Manages files and communications, ensuring confidentiality and accurate record keeping.

Skills

Customer service

Empathy

Verbal communication

Data entry

Attention to detail

Education

High school diploma or GED

Tools

EMR systems

Job description

Chase Brexton Health Care in Glen Burnie, MD seeks a patient services representative to support daily operations, including patient registration, referrals, and front-desk duties. You will deliver quality service using patient-focused processes and comply with privacy and billing procedures.

The role requires excellent communication, empathy, and accuracy in data entry; prior medical office experience and EMR familiarity are preferred. Full-time, on-site position with opportunities for growth.