Medical Scheduling & Patient Care Specialist

Chase Brexton; Baltimore (MD); On-site; USD 24,000 - 29,000; Full time

Job summary

Chase Brexton Health Care in Baltimore, MD is seeking a Customer Service Representative to schedule medical, dental, and OB/GYN appointments and to serve as the first point of contact for incoming calls. You will verify patient information, assist with services, and direct inquiries to the appropriate locations.

Ideal candidates have 2+ years in customer service, excellent communication skills, and proficiency with MS Word, Excel, and Outlook; bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2+ years of customer service experience in a medical setting is favorable.
• Strong verbal and written communication; professional phone manner.

Responsibilities

• Schedule appointments for medical, dental, and OB/GYN patients across sites.
• Answer inbound calls, emails, faxes; assist with scheduling needs.
• Provide patients with information on physicians, services, and locations; ensure accurate patient data.

Skills

Typing 35 wpm

Verbal communication

Written communication

MS Office

Bilingual EN/ES

Education

High school diploma or GED

College degree preferred

Tools

EMR

Job description

Chase Brexton Health Care in Baltimore, MD is seeking a Customer Service Representative to schedule medical, dental, and OB/GYN appointments and to serve as the first point of contact for incoming calls. You will verify patient information, assist with services, and direct inquiries to the appropriate locations.

Ideal candidates have 2+ years in customer service, excellent communication skills, and proficiency with MS Word, Excel, and Outlook; bilingual English/Spanish is preferred.