Patient Services Specialist

Bookmark Medical; Foxborough (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

HSA with discounts

401(k) with company match

Life insurance

Paid time off

Vacation exchange

Job summary

Bookmark Medical in Foxborough, MA is seeking a full-time front desk administrator to greet patients, manage calls, and support scheduling and insurance verification. This clinic-based role offers a Monday–Friday schedule and a collaborative team environment.

You will maintain accurate EHR data, coordinate referrals, and ensure a smooth, patient-centered check-in experience. Experience in healthcare or admin, strong communication, and familiarity with Athena or eCW are preferred.

Qualifications

• Experience in healthcare or administrative roles is required.
• Strong communication and interpersonal skills are essential.
• Comfort working in a fast-paced, team-oriented environment.
• Familiarity with EHR systems (Athena or eCW preferred).
• Positive attitude and commitment to patient-centered service.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Maintain clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep the front desk organized, efficient, and patient-ready.

Skills

Healthcare experience

Customer service

Communication skills

EHR proficiency (Athena or eCW)

Team-oriented

Job description

Provider-Centered. Patient-Focused. Built For What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most-patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Schedule

This is a full-time, clinic-based position with a consistent Monday through Friday schedule.

• Monday-Friday, 8:00 a.m.-5:00 p.m.
• 8-hour shifts with a 30-minute lunch break
• Clinics are closed on weekends - no Saturday or Sunday shifts

What You’ll Do

You’ll create a smooth, supportive experience for every patient by:

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

What You Bring

• Experience in healthcare, customer service, or administrative role
• Strong communication and interpersonal skills
• Comfort working in a fast paced, team-oriented environment
• EHR proficiency (Athena or eCW preferred)
• A positive attitude and a commitment to patient centered service

Why you’ll Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Company paid life insurance
• Flexible time off + Vacation Exchange Program

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients - and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.