Patient Services Specialist

Astera Cancer Care; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative and general support to staff, patients, and physicians, ensuring high-quality, professional, and efficient service.

The role focuses on patient service, scheduling, patient records, admissions/discharges, and billing inquiries, with travel to other centers as needed. Strong organizational and communication skills are required, along with experience in medical administration.

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer-focused environment, medical preferred.
• Handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills with internal/external stakeholders.
• Able to work independently and in a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Familiarity with clinical administration systems and documentation.
• Collaborative approach with administration and other departments.
• Flexible travel to other centers as required.

Responsibilities

• Provide high-quality administrative support to staff, patients, and physicians.
• Answer and direct telephone calls, respond to queries per privacy policy.
• Monitor patient flow and waiting room, assist with referrals and registrations.
• Schedule physician appointments and manage patient records before/after visits.
• Admit and discharge patients and ensure complete documentation for visits.
• Maintain patient records, sign-in protocol compliance, and document management.
• Support billing questions and liaise with billing/insurance as needed.

Skills

Customer service

Organization

Communication

Teamwork

Billing knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

Why Join Us?SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.Job Description:As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.Your key responsibilities:As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.Customer ServiceMonitoring and reacting to patient feedbackMonitoring the flow of patients and directing as appropriateAnswering and attending to all telephone calls in a timely mannerResponding to queries in accordance with the privacy policyHaving a breadth of service knowledge to respond to patient queriesProviding support to Physicians and other internal customers, as requiredAssist with patient questions regarding billing and insurance paymentsMaintenance and improvement of the patients’ waiting roomMaintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizationDealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocolsMaintaining the Integrity of Patient RecordsScheduling Physician appointments with regard to availability & appropriate timeframesUndertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visitAdmitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointmentsRegistering new patients in a timely manner and ensuring the accuracy of personal and billing detailsEnsuring all documentation and correspondence required for the consultations appointment is registeredCreating referring doctor records as requiredFollowing up on referralsDocument managementQualificationsHigh School Diploma or equivalentDemonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.Handle and resolve urgent matters and time critical medical appointmentsStrong organization and communication skills, with the ability to liaise with both internal and external stakeholders.Proven experience to work effectively both independently and in a team environment.Knowledge of patient billing systems and related funding mechanisms.Ability to use clinical administration systems, as well as Microsoft Office softwareCollaborative approach in working with the wider administration team and other internal customers, in line with the organization values.Flexible approach to workTravel as required to other centers