Patient Services Specialist

SunState Medical Specialists; Wellington (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to ensure high-quality service and support for patients in Florida. You will be responsible for managing patient flow, handling inquiries, and maintaining patient records.

The ideal candidate should possess strong organizational and communication skills, with administrative experience in a medical setting preferred. A High School Diploma is required, and bilingual (English/Spanish) is preferred.

Qualifications

• Demonstrated ability in a busy, customer-focused environment, preferably medical.
• Handle and resolve urgent matters and time-critical medical appointments.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Ensure high level of patient service is provided.
• Monitor and react to patient feedback.
• Schedule physician appointments accurately.

Skills

Customer service

Organizational skills

Communication skills

Administrative experience

Knowledge of patient billing systems

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

Overview

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Role

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Responsibilities

• Customer Service
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers
• Bilingual preferred (Englsih/Spanish)