Patient Service Specialist

Astera Cancer Care; Venice (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

SunState Medical Specialists in Florida is seeking an administrative professional to support patient services and front-desk operations. You will monitor patient feedback, direct flows, answer calls, and handle billing inquiries, while maintaining patient records and ensuring a courteous clinical environment.

The role requires strong organization, communication, and the ability to work both independently and within a team, including travel to satellite centers as needed.

Qualifications

• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communications skills with internal and external stakeholders.
• Ability to work independently and in a team environment.

Responsibilities

• Customer Service Monitoring and reacting to patient feedback.
• Monitoring the flow of patients and directing as appropriate.
• Answering and attending to all telephone calls in a timely manner.
• Responding to queries in accordance with the privacy policy.
• Having a breadth of service knowledge to respond to patient queries.
• Providing support to Physicians and other internal customers, as required.
• Assist with patient questions regarding billing and insurance payments.
• Maintenance and improvement of the patients’ waiting room.
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols.
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Skills

Administrative experience

Customer service

Medical setting experience

Strong communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Patient billing systems

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description

• Customer Service Monitoring and reacting to patient feedback


• Monitoring the flow of patients and directing as appropriate


• Answering and attending to all telephone calls in a timely manner


• Responding to queries in accordance with the privacy policy


• Having a breadth of service knowledge to respond to patient queries


• Providing support to Physicians and other internal customers, as required


• Assist with patient questions regarding billing and insurance payments


• Maintenance and improvement of the patients’ waiting room


• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization


• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols


• Maintaining the Integrity of Patient Records


• Scheduling Physician appointments with regard to availability & appropriate timeframes


• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit


• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments


• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details


• Ensuring all documentation and correspondence required for the consultations appointment is registered


• Creating referring doctor records as required


• Following up on referrals


• Document management

Qualifications

• High School Diploma or equivalent


• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred. Handle and resolve urgent matters and time critical medical appointments


• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.


• Proven experience to work effectively both independently and in a team environment.


• Knowledge of patient billing systems and related funding mechanisms.


• Ability to use clinical administration systems, as well as Microsoft Office software


• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.


• Flexible approach to work


• Travel as required to other centers

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.