Patient Services Specialist

SunState Medical Specialists; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative support to staff, patients and physicians, ensuring a high-quality and efficient service and a strong link between patients and clinical teams. The role covers patient scheduling, billing inquiries, record maintenance and privacy compliance, with travel to other centers as needed.

Candidates should have a high school diploma, strong organizational and communication skills, and be bilingual in English

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers
• Bilingual in English and Spanish

Responsibilities

• Monitor and respond to patient feedback to improve service quality.
• Direct flow of patients and guide them to appropriate services.
• Answer and manage telephone inquiries promptly.
• Respond to queries in line with privacy policy.
• Respond to patient questions with knowledge of services.
• Provide support to Physicians and other staff as needed.
• Assist patients with billing and insurance questions and processes.
• Maintain and improve waiting rooms for patient comfort and efficiency.
• Maintain cleanliness and organization of patient and employee areas.
• Direct vendors and visitors and ensure sign-in compliance.
• Maintain accuracy and integrity of patient records.
• Schedule physician appointments according to availability.
• Support clinic visits by ensuring complete patient records.
• Admit and discharge patients around visits and follow-ups.
• Register new patients accurately with personal and billing details.
• Ensure all documentation for consultations is filed.
• Create referring doctor records as needed and follow up on referrals.
• Manage document flow and records management.

Skills

Administrative experience

Time management

Organizational skills

Bilingual English/Spanish

Customer service

Billing knowledge

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers
• Bilingual in English and Spanish

SunState Medical Specialists

Physician Led. Innovation Driven. Patient Centered.

SunState Medical Specialists is a leading Florida-based physician-led specialty network providing integrated urology, oncology, and surgical care with a commitment to compassionate, patient-centered service.