Patient Services Specialist

Core Derm; Davenport (IA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) retirement plan with employer 1

Job summary

Core Dermatology is seeking an experienced Patient Services Specialist to join our team. This on-site, full-time position focuses on delivering exceptional patient experiences and seamless administrative support in a dermatology office.

You will greet and assist patients, manage scheduling across multiple locations, verify insurance, collect payments, and maintain accurate demographic and billing data while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent.
• Medical office and/or hospital experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet, direct, instruct and schedule patients, clients and visitors.
• Assist patients in scheduling appointments for multiple providers across various locations.
• Verify patients’ insurance coverage electronically.
• Collect patient payments and post billing data.
• Enter daily billing information after appointments.
• Ensure HIPAA compliance and patient confidentiality.
• Provide excellent customer service by phone and in person.

Skills

Verbal communication

Written communication

Fast-paced environment

Microsoft Office

Electronic Health Records (EHR)

Professional demeanor

Discretion

Organization

Detail-oriented

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Microsoft Office Suite

Job description

Core Dermatology is seeking an experienced Patient Services Specialist to join our team. This is a full-time position that will be on-site.

This position is responsible for providing superior customer service in all aspects of the Dermatology office to ensure that patients receive a memorable and satisfying experience.

Position Overview

Reporting directly to the Practice Manager, the Patient Services Specialist will serve as a liaison between patient, client and clinical staff.

The ideal candidate will greet, direct, instruct, and schedule patients, clients and visitors. In addition to receiving payments, issuing receipts, and posting payment data.

Responsibilities

• Communicate effectively with patients to assist in access to care by answering telephone and other incoming communications in a timely and customer-service oriented manner, replying to inquiries, patient needs for information, and other parties clearly and in a timely manner.
• Assist patients in scheduling appointments for multiple providers across various office locations.
• Obtain accurate and complete demographic and financial information from patients or their representatives through established screening techniques.
• Present, explain, and obtain appropriate signatures for legal and compliance related documents.
• Electronically verify patients’ insurance coverage.
• Collect patient payments, co-pays, deductibles, prepayments, coinsurances, as necessary.
• Enter daily billing information at the end of each patient’s appointment.
• Anticipate, identify, and ensure patient needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction.
• Providing excellent customer services on the phone and/or in person.
• Ensure compliance with all applicable HIPAA requirements.

Requirements

• High school diploma or equivalent.
• Medical office and/or hospital experience preferred.
• Excellent verbal and written communication skills.
• Ability to function in a fast-paced environment.
• Strong computer skills, including Microsoft Office Suite.
• Previous experience with Electronic Health Records (EHR’s).
• Ability to deal with patients, clinical and medical staff, and the public in a professional manner.
• Discretion and the ability to handle confidential information.
• Organization skills and the ability to multi-task.
• Posses’ excellent attention to detail.

Benefits

We value our team members and offer comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term Disability
• 401(k) retirement plan – Safe Harbor with Employer Match
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Paid time off
• Paid holidays

Please follow this link to learn more about Core Dermatology’s benefit offerings: https://core-dermatology.com/about/employee-benefits/

Salary Information

This is a Non-Exempt position. Pay will be based on years of experience. The budgeted hourly pay range is $16.00-$21.10.

About Core Dermatology

At Core Dermatology, our mission is to empower healthier lives by delivering exceptional dermatological care.

We understand the transformative power of healthy skin. Core Dermatology empowers individuals by boosting their confidence through tailored treatment plans, expert guidance, and compassionate support, enabling them to embrace life with renewed self-assurance.

Through patient-centered excellence, innovative treatments, and a commitment to the highest ethical standards, we aim to enhance the well-being and confidence of every individual we serve.

We specialize in General Dermatology, Cosmetic Dermatology & Laser Services, Plastic Surgery, Reconstructive Plastic Surgery, and Medical Spa Treatments.

No matter what area of advanced dermatology patient's wish to take advantage of our locations in Illinois and Iowa can provide the same high level of care you expect from board-certified dermatologists, plastic surgeons, and advanced practice providers.

Core Dermatology provides equal employment opportunity to all employees, applicants, or any other covered person under applicable law without discrimination because of the individual’s actual or perceived race, color, religion, gender, national origin, age, disability, handicap, veteran status, marital status, military status, sexual orientation, genetic information, gender identity or expression, parental status, or other legally protected characteristics or conduct.