Patient Services Specialist 2 - Surgical Auth Specialist

Baylor Scott & White Health; Temple (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Immediate eligibility for health benefits

401(k) savings plan with match

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Temple, Texas is seeking a Patient Services Specialist 2 to provide vital administrative support in a patient-focused environment. Responsibilities include managing patient check-ins and scheduling, verifying insurance, handling payments, and training junior staff.

This role requires effective communication skills, knowledge of patient registration processes, and a High School diploma or GED equivalent. The position promotes opportunities for professional development and offers a range of health benefits.

Qualifications

• Strong interpersonal skills and professional telephone etiquette.
• 1 year of experience in a similar environment.
• Knowledge of Out of Network insurance processes.

Responsibilities

• Perform patient check-in and check-out duties.
• Collect and verify insurance information for patients.
• Handle payment processing and generate daily reports.
• Respond to patient inquiries and manage complaints.
• Assist with medical record duties and maintain documentation.
• Train and mentor junior staff as needed.

Skills

Excellent listening skills

Communication skills

Knowledge of patient registration procedures

Knowledge of medical insurance claims

Skilled in personal computers

Education

H.S. Diploma/GED Equivalent

Job description

Working Conditions

Orientation will be conducted remotely. Training will be conducted onsite.

Working Hours

Monday to Friday: 8:00 AM to 5:00 PM

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions of the Role

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
• Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors

• Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
• Able to mentor and train staff.

Qualifications

• Education: H.S. Diploma/GED Equivalent
• Experience: 1 Year of Experience