Patient Services Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Central (AR); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Services Specialist for a remote, full-time role. You will schedule patient care, manage referrals and pre-authorizations, and verify insurance while ensuring accurate EPIC documentation. Excellent customer service and communication skills are essential.

Requirements include a High School Diploma and at least 1 year of medical/clerical experience. Proficiency with computers and Office apps is expected, with knowledge of medical terminology beneficial.

Qualifications

• High School Diploma or Equivalent is required.
• Minimum 1 year medical/clerical experience with customer service required.
• Proficiency in computers, typing, and Microsoft Office.
• Excellent customer service with strong oral and written communication.
• Knowledge of medical terminology.

Responsibilities

• Schedule all aspects of patient care including registrations, referrals, procedures, and surgeries.
• Handle patient financial account services: benefit assessment, insurance verification, pre-certification, pre-authorization, pre-determination, and referrals.
• Ensure patient information and documentation are accurately entered into EPIC.
• Perform duties consistently with Mercy's mission, values, and Service Standards.

Skills

Scheduling coordination

Verbal communication

Interpersonal skills

Attention to detail

Multitasking

Medical terminology

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Patient Services Specialist

Full Time- Remote

Mercy-Rogers

Requirements

Job Description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Patient Services Specialist

Full Time- Remote

Mercy-Rogers

Requirements

Education:

High School Diploma or Equivalent

Experience:

Minimum of 1 year medical/clerical experience involving customer service required.

Other:

Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, And Abilities

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience:

2 years combined experience in prior authorization and scheduling.

Preferred Other:

Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Services Specialist Remote Full Time