Patient Access Representative (Non-Exempt)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Rogers (AR); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy Rogers is seeking a Patient Access Representative to join the Emergency Department operations. This role handles scheduling, registration, and pre-visit processes with a focus on accuracy and compassionate patient service.

Responsibilities include benefit verification, pre-certification, and financial clearance while maintaining up-to-date patient data and collaborating with insurance providers and hospital teams.

Qualifications

• Excellent oral and written communication
• Strong phone etiquette and patient interaction
• Excellent organization and attention to detail
• Able to work under stress and meet deadlines
• Familiarity with medical terminology and insurance concepts

Responsibilities

• Schedule, register and verify patient information
• Perform benefit verification and pre-certification
• Obtain and populate accurate patient data in records
• Assist with financial clearance including pre-visit collection
• Coordinate with insurance carriers and hospital staff

Skills

Communication

Telephone etiquette

Organizational skills

Attention to detail

Work under stress

Data entry

Education

High School diploma

Some college

Tools

10-key calculator

Computer keyboard

Various computer systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Patient Access Representative- ED

Part Time

Mercy- Rogers

Experience And Education Requirements

1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Access Representative PAR Part Time ED Emergency Department