Patient Services Specialist

Mercy; Rogers (AR); Remote; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Services Specialist for a full-time remote role based in Rogers, AR. You will schedule all aspects of patient care, verify insurance, perform pre-certifications and manage referrals, while ensuring accurate documentation in EPIC.

The position emphasizes excellent customer service and adherence to Mercy standards. Qualifications include a high school diploma and at least 1 year of medical/clerical experience with strong communication and computer skills.

Qualifications

• High School Diploma or Equivalent.
• Minimum of 1 year medical/clerical experience involving customer service.
• Proficiency in computers, typing and Microsoft Office.
• Excellent customer service skills with strong oral and written communication.
• Ability to interact with customers of all ages in a tactful and pleasant manner.
• Knowledge of medical terminology.

Responsibilities

• Schedule all aspects of patient care, including registration, referrals, procedures, surgeries, etc.
• Handle patient financial account services: benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination, and referrals.
• Ensure patient information and documentation are uploaded to EPIC in a timely manner.
• Maintain alignment with Mercy mission, values and Mercy Service Standards.

Skills

Customer service

Communication skills

Medical terminology

Attention to detail

Interpersonal skills

Multitasking

Ambiguity tolerance

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Patient Services Specialist

Full Time- Remote

Mercy-Rogers

Requirements

Education: High School Diploma or Equivalent

Experience: Minimum of 1 year medical/clerical experience involving customer service required.

Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, And Abilities

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience: 2 years combined experience in prior authorization and scheduling.

Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Services Specialist Remote Full Time