Clinic Front Desk & Patient Experience Specialist

bronsonhg; Battle Creek (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Bronson Orthopedic Specialists in Battle Creek is seeking a Practice Support Assistant (Clinic Receptionist) to handle phones, greet patients, schedule, and check-in. The role requires a high school diploma or GED with 3–6 months of related experience; experience with medical insurance is preferred.

Strong keyboarding, computer skills, and excellent customer service are essential for this team. Knowledge of hospital-based systems such as MISYS/Tiger is a plus, as is the ability to organize,

Qualifications

• High school diploma or GED; 3–6 months of related experience.
• Experience with medical insurance preferred.
• Strong keyboarding and computer skills; accurate filing.
• Experience with hospital-based systems such as MISYS/Tiger or other practice management system preferred.
• Ability to organize, prioritize tasks and maintain confidentiality.

Responsibilities

• Answer phones, greet patients, schedule, patient check-in.
• Prepare and retrieve files; direct telephone calls.
• Maintain patient confidentiality and provide excellent customer service.
• Enter charges in MISYS/Tiger; verify insurance and collect payments.
• Schedule appointments, tests, and referrals; maintain schedules.

Skills

Professional communication

Customer service

Teamwork

Confidentiality

Multitasking

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Orthopedic Specialists in Battle Creek is seeking a Practice Support Assistant (Clinic Receptionist) to handle phones, greet patients, schedule, and check-in. The role requires a high school diploma or GED with 3–6 months of related experience; experience with medical insurance is preferred.

Strong keyboarding, computer skills, and excellent customer service are essential for this team. Knowledge of hospital-based systems such as MISYS/Tiger is a plus, as is the ability to organize,