Patient Services & Scheduling Specialist

100 Albany Med Health System; United States; On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Med Health System is seeking a Psychiatry Resident Clinic receptionist/registration specialist in the United States. The role focuses on handling patient registration and scheduling processes, coordinating appointments and insurance details to support the clinical workflow.

The position requires strong customer service, multitasking, and knowledge of EHR systems. You will work in a day-shift environment, interact with diverse patients, and uphold Albany Med Health System's CARES guiding

Qualifications

• High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; elevate issues as needed.
• Strong teamwork skills and work ethic.

Responsibilities

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.

Skills

Customer service

Multitasking

Time management

Teamwork

Education

High School Diploma/G.E.D.

Tools

Microsoft Office

Electronic Health Record (EHR)

Job description

Albany Med Health System is seeking a Psychiatry Resident Clinic receptionist/registration specialist in the United States. The role focuses on handling patient registration and scheduling processes, coordinating appointments and insurance details to support the clinical workflow.

The position requires strong customer service, multitasking, and knowledge of EHR systems. You will work in a day-shift environment, interact with diverse patients, and uphold Albany Med Health System's CARES guiding