Patient Scheduler & Front Desk Specialist

100 Albany Med Health System; Renton (WA); On-site; USD 46,215 - 60,080; Full time

Job summary

Albany Medical Center is seeking a front desk/registration specialist to support the Internal Medicine department. You will manage patient check-in, schedule appointments, update insurance data, and collect co-pays, using the electronic health record system to maintain accurate patient records.

Candidates should have a high school diploma or GED and experience in a medical office. Strong customer service and multitasking abilities are essential in this fast-paced setting.

Qualifications

• High School Diploma or GED required; 2-3 years of office experience or 1 year in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills and ability to multi-task in a high-volume clinic.

Responsibilities

• Register and schedule patients, including complex cases.
• Greet patients professionally and manage front desk interactions.
• Update insurance information and collect co-pays.
• Use EHR to document registration details and insurance data.
• Schedule follow-ups and referrals as needed at checkout.
• Maintain professional communication with providers, patients, and staff.

Skills

Customer service

Communication

Multi-tasking

Phone skills

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Albany Medical Center is seeking a front desk/registration specialist to support the Internal Medicine department. You will manage patient check-in, schedule appointments, update insurance data, and collect co-pays, using the electronic health record system to maintain accurate patient records.

Candidates should have a high school diploma or GED and experience in a medical office. Strong customer service and multitasking abilities are essential in this fast-paced setting.