Patient Services & Scheduling Specialist

City of Lincoln; St. Marys (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Westbrook Health Services is seeking an on-site full-time administrator to coordinate client appointments, conduct intake interviews, and maintain accurate electronic health records. The role includes verifying insurance and processing funding sources, as well as coordinating with facilities to schedule services.

You will handle payments, greet clients, and ensure staff are informed of arrivals while upholding Westbrook’s commitment to training compliance and professional conduct across a

Qualifications

• Excellent attention to detail and customer service skills.
• Able to use basic office machines and computer systems.
• Must be able to communicate clearly and accurately to convey and receive correct information.
• Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner.
• Ability to work with a diverse group of people.
• Ability to effectively convey the mission of Westbrook Health Services.

Responsibilities

• Coordinates and schedules client appointments.
• Conducts referral and intake interviews with client.
• Enters and updates electronic health records.
• Verifies client insurance prior to appointments and enters funding sources following company procedures.
• Requests records from other facilities to ensure continuity of care.
• Communicates with facilities regarding the provision or scheduling of services.
• Maintains telehealth connections between client and provider.
• Collects payments from client, providing proper receipts and securing the funds.
• Provides administrative clerical support to the Office Coordinator and County Director.
• Operates the telephone to forward calls or take messages as appropriate.
• Greets persons entering the building, determines the nature of the visit and notifies appropriate staff of their arrival.
• Maintains training compliance as required by Westbrook Health Services.

Skills

Attention to detail

Customer service

Office software

Clear communication

Professional conduct

Diversity awareness

Education

High school diploma

Tools

Office equipment

Computer systems

Job description

Westbrook Health Services is seeking an on-site full-time administrator to coordinate client appointments, conduct intake interviews, and maintain accurate electronic health records. The role includes verifying insurance and processing funding sources, as well as coordinating with facilities to schedule services.

You will handle payments, greet clients, and ensure staff are informed of arrivals while upholding Westbrook’s commitment to training compliance and professional conduct across a