Patient Services & Scheduling Specialist

Meharrry Medical College; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Meharry Medical College in Nashville seeks a Patient Service Representative to manage the front desk, schedule appointments, check in and check out patients, and ensure a smooth patient flow. The role requires accurate data entry, insurance verification, and diligent scheduling across medical services.

The ideal candidate will have excellent communication skills, the ability to handle multiple tasks under pressure, and familiarity with CPT/ICD9 coding and prior authorizations.

Qualifications

• Bilingual (Spanish) preferred but not required.
• Excellent oral and written communications skills for telephone and in-person interactions.
• Ability to manage multiple priorities under pressure.
• Knowledge of medical/dental terminology relevant to procedures and billing.

Responsibilities

• Handle scheduling for patient appointments and verify patient demographics and insurance information.
• Verify financial eligibility and obtain necessary authorizations.
• Collect co-pays, deductibles, and balances; reconcile no-shows and reschedule as needed.
• Maintain patient records in accordance with protocol and privacy rules.
• Support front desk operations and assist other clerical duties as assigned.

Skills

Bilingual (Spanish) preferred

Excellent communication

Multitasking / prioritization

Medical/dental terminology

CPT and ICD9 coding

Insurance prior authorization

Typing speed

Job description

Meharry Medical College in Nashville seeks a Patient Service Representative to manage the front desk, schedule appointments, check in and check out patients, and ensure a smooth patient flow. The role requires accurate data entry, insurance verification, and diligent scheduling across medical services.

The ideal candidate will have excellent communication skills, the ability to handle multiple tasks under pressure, and familiarity with CPT/ICD9 coding and prior authorizations.