Patient Access & Scheduling Expert

Heritage Medical Associates; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Heritage Medical Associates in Nashville, TN is seeking a Clinical Scheduler to manage patient flow from arrival to departure; perform clerical duties; interface with clinic staff, patients and visitors to ensure smooth operations. The role handles calls, schedules appointments, and processes prescription changes in the EMR system.

Strong organization, excellent phone skills and attention to detail are essential.

Qualifications

• Two years’ experience in a physician's office.
• Basic typing and computer skills; EMR experience helpful.

Responsibilities

• Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.
• Schedule appointments according to doctor’s instructions and/or template in the Scheduling system.
• Review and scan all lab results, correspondence and necessary documents in patient record.
• Handle incoming calls—take complete and accurate messages including caller’s name and number; for sick calls include symptoms and pharmacy number; document in EMR.
• Return patient calls in a timely manner.
• Call in prescriptions/changes according to doctor’s orders; document in EMR.
• Check for accuracy of insurance status, eligibility, account information, and vital statistics.
• Complete referrals and pre-certifications timely; understand referral requirements.

Skills

Strong phone skills

Pleasant, courteous personality

Effective written and verbal comms

Typing 25 wpm

Education

High school diploma or equivalent

3-5 years office experience in medical field

Job description

Heritage Medical Associates in Nashville, TN is seeking a Clinical Scheduler to manage patient flow from arrival to departure; perform clerical duties; interface with clinic staff, patients and visitors to ensure smooth operations. The role handles calls, schedules appointments, and processes prescription changes in the EMR system.

Strong organization, excellent phone skills and attention to detail are essential.