Patient Services & Scheduling Specialist

Corewell Health; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health is seeking a Patient Services Representative to support registration, concierge, and clerical services for the Transplant, Cellular Therapy and Hematology Outpatient Department in Grand Rapids. You will work with a team to ensure accurate scheduling and referral management, delivering compassionate patient service.

Day shift, 40 hours per week, 8:00 a.m. to 4:30 p.m., Monday to Friday, with no weekend work.

Qualifications

• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

Responsibilities

• Complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Skills

Registration

Concierge services

Clerical duties

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a Patient Services Representative to support registration, concierge, and clerical services for the Transplant, Cellular Therapy and Hematology Outpatient Department in Grand Rapids. You will work with a team to ensure accurate scheduling and referral management, delivering compassionate patient service.

Day shift, 40 hours per week, 8:00 a.m. to 4:30 p.m., Monday to Friday, with no weekend work.