Patient Experience Advocate

MaineGeneral Medical Center; Waterville, Northern (ME, KY); Hybrid; USD 27,000 - 48,000; Full time

Benefits offered by this job

403(b) company-matching

401(a) retirement plan

Payactiv wage access

Career mobility programs

Wellness programs

Job summary

MaineGeneral Health is seeking Patient Services Representatives (PSRs) to connect with our community, advocate for patients, and coordinate services across clinics. The role emphasizes customer service, data entry, and seamless interaction between patients and healthcare providers.

Responsibilities include greeting patients, scheduling, verifying insurance, processing payments or guiding patients to counselors, and ensuring accurate demographic, billing, and clinical data entry.

Qualifications

• A passion for delivering phenomenal customer service.
• Proficiency with Microsoft Office and the ability to learn new systems.
• Strong problem-solving, communication, and multitasking skills.
• Flexibility, attention to detail, and the ability to prioritize effectively.

Responsibilities

• Greet patients, answer phones, and provide clerical support.
• Schedule appointments using computerized systems.
• Verify insurance benefits and obtain authorizations.
• Process payments or refer patients to financial counselors.
• Accurately enter demographic, billing, and clinical data.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Prioritization

Tools

Microsoft Office

Job description

MaineGeneral Health is seeking Patient Services Representatives (PSRs) to connect with our community, advocate for patients, and coordinate services across clinics. The role emphasizes customer service, data entry, and seamless interaction between patients and healthcare providers.

Responsibilities include greeting patients, scheduling, verifying insurance, processing payments or guiding patients to counselors, and ensuring accurate demographic, billing, and clinical data entry.