Patient Services Liaison & Care Coordinator

mainegeneral; Waterville (ME); On-site; USD 26,000 - 48,000; Full time

Job summary

MaineGeneral Health is seeking a Patient Services Representative (PSR) to serve as a patient advocate, access specialist, and service coordinator. You will help patients during important moments, greet them, schedule visits, verify insurance, and assist with billing and data entry.

Ideal candidates bring a passion for exceptional customer service and the ability to multitask in a fast-paced environment. Medical office experience is preferred but diverse backgrounds are welcomed, with

Qualifications

• Passion for delivering phenomenal customer service.
• Proficiency with Microsoft Office and ability to learn new systems.
• Strong problem-solving, communication, and multitasking skills.
• Flexibility, attention to detail, and the ability to prioritize effectively.

Responsibilities

• Greet patients, answer phones, and provide clerical support.
• Schedule appointments using computerized systems.
• Verify insurance benefits and obtain authorizations.
• Process payments or refer patients to financial counselors.
• Accurately enter demographic, billing, and clinical data.

Skills

Customer service

Multitasking

Computer proficiency

Communication

Tools

Microsoft Office

Job description

MaineGeneral Health is seeking a Patient Services Representative (PSR) to serve as a patient advocate, access specialist, and service coordinator. You will help patients during important moments, greet them, schedule visits, verify insurance, and assist with billing and data entry.

Ideal candidates bring a passion for exceptional customer service and the ability to multitask in a fast-paced environment. Medical office experience is preferred but diverse backgrounds are welcomed, with