Patient Services & Scheduling Specialist

Inova Health System; Fairfax (VA); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Wellness program

Retirement plan with 5% match

Tuition & student loan assistance

Mental health support sessions

Paid time off & parental leave

Flexible work schedules

Job summary

Inova Health System in Fairfax, Virginia seeks a Patient Service Representative 2 to handle patient calls, collect essential medical and financial information, and coordinate with clinics to meet patient needs. The role supports multiple departments and may involve outreach and training duties.

The position requires at least 1 year in healthcare or a related field, or a bachelor’s degree. Bilingual Spanish skills are a plus, with opportunities for growth within a leading nonprofit health system.

Qualifications

• 1 year healthcare or relevant experience, or bachelor’s degree in lieu of experience.
• High School or GED

Responsibilities

• Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
• Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
• Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
• May assist with new hire training as well as assisting other contact centers based on staffing needs.
• May perform additional duties as assigned.

Skills

Call center experience

Spanish (bilingual)

Education

High School or GED

Job description

Inova Health System in Fairfax, Virginia seeks a Patient Service Representative 2 to handle patient calls, collect essential medical and financial information, and coordinate with clinics to meet patient needs. The role supports multiple departments and may involve outreach and training duties.

The position requires at least 1 year in healthcare or a related field, or a bachelor’s degree. Bilingual Spanish skills are a plus, with opportunities for growth within a leading nonprofit health system.