Patient Service Representative 2

Inova Health System; Fairfax (VA); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Wellness program

Retirement plan with 5% match

Tuition & student loan assistance

Mental health support sessions

Paid time off & parental leave

Flexible work schedules

Job summary

Inova Health System in Fairfax, Virginia seeks a Patient Service Representative 2 to handle patient calls, collect essential medical and financial information, and coordinate with clinics to meet patient needs. The role supports multiple departments and may involve outreach and training duties.

The position requires at least 1 year in healthcare or a related field, or a bachelor’s degree. Bilingual Spanish skills are a plus, with opportunities for growth within a leading nonprofit health system.

Qualifications

• 1 year healthcare or relevant experience, or bachelor’s degree in lieu of experience.
• High School or GED

Responsibilities

• Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
• Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
• Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
• May assist with new hire training as well as assisting other contact centers based on staffing needs.
• May perform additional duties as assigned.

Skills

Call center experience

Spanish (bilingual)

Education

High School or GED

Job description

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Patient Service Representative 2 Job Responsibilities:

• Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
• Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
• Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
• May assist with new hire training as well as assisting other contact centers based on staffing needs.
• May perform additional duties as assigned.

Minimum Qualifications:

• Experience- 1 year healthcare or relevant experience. Or bachelor's degree in lieu of experience.
• Education:High School or GED

Preferred Qualifications:

• Bilingual proficiency (Spanish) to support a diverse patient population
• Experience working with scheduling, authorizations, or specialty workflows
• Call Center Experience

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.