Patient Services & Scheduling Coordinator

Summit Health Management; Wethersfield (CT); On-site; USD 22,000 - 28,000; Full time

Job summary

Summit Health Management is seeking a friendly and organized front desk receptionist to greet patients, manage registration, and handle scheduling in a fast-paced healthcare environment.

Responsibilities include answering calls, processing payments, updating patient records, and coordinating with clinical staff to ensure smooth patient visits. Strong English communication and customer service skills are essential, as is familiarity with EHR and Practice Management Systems.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly, professional manner and directs them accordingly.
• Maintains an efficient patient flow through the registration process and provides excellent customer service.
• Answers the telephone promptly, directs calls, takes messages, and routes to the appropriate person.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts all self-pay charges, collects payments, and provides receipts.
• Accurately reconciles daily payments and reconciles billing slips to daily schedule.
• Opens/closes batches, reconciles collections, and prepares deposits.
• Scans insurance cards, processes verifications, and updates patient accounts.
• Updates patient information including demographics, insurance, HIPAA forms and waivers.
• Schedules appointments according to guidelines; uses waitlist when applicable.
• Confirms future appointments as needed.
• Reviews eligibility and phone reports.
• Schedules and enters orders for tests and procedures with proper workflows.
• Works with staff to ensure timely pre-authorizations.
• Completes referrals per guidelines and enters data into systems.
• Communicates issues to Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Multitasking

Organizational skills

Attention to detail

Basic computer skills

Education

High School Diploma

Associate Degree

Heartsaver Certification

Tools

EHR system

Practice Management System

Windows office

Job description

Summit Health Management is seeking a friendly and organized front desk receptionist to greet patients, manage registration, and handle scheduling in a fast-paced healthcare environment.

Responsibilities include answering calls, processing payments, updating patient records, and coordinating with clinical staff to ensure smooth patient visits. Strong English communication and customer service skills are essential, as is familiarity with EHR and Practice Management Systems.