Patient Access & Scheduling Specialist

shm; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health seeks a capable Patient Service Representative in Berkeley Heights, NJ to greet patients, manage registration, and support the front desk. You will handle calls, verify insurance, schedule appointments, and assist with pre-authorizations and billing processes in a busy, patient-centered environment.

The role requires high school completion, strong English communication, and familiarity with EHR and practice management systems; on-site, full-time with opportunities to support

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Strong customer service skills and ability to communicate clearly.
• Ability to organize and multi-task in a fast-paced medical office.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Greets visitors, patients and families professionally and directs them appropriately.
• Maintains patient flow through registration and provides excellent customer service.
• Answer phones, route calls, take messages, and demonstrate proper etiquette.
• Notify patients of delays in physician schedules and assist with comfort during delays.
• Post self-pay charges, collect payments, reconcile daily payments and receipts.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Education

High School diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows

Job description

Summit Health seeks a capable Patient Service Representative in Berkeley Heights, NJ to greet patients, manage registration, and support the front desk. You will handle calls, verify insurance, schedule appointments, and assist with pre-authorizations and billing processes in a busy, patient-centered environment.

The role requires high school completion, strong English communication, and familiarity with EHR and practice management systems; on-site, full-time with opportunities to support