Patient Services & Scheduling Coordinator

Health and Safety Council®; Texas City (TX); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Health and Safety Council® is seeking a Health Services Registration professional to support customer and patient needs at our Gulf Coast operations. You will schedule appointments, answer inquiries, maintain records, and coordinate with clinic staff to keep patient flow smooth.

Responsibilities include handling emails, directing calls, resolving issues, and learning our OmniHealth system. The role requires strong communication, reliability, and the ability to work at multiple locations as

Qualificações

• Customer service experience required.
• Ability to learn custom software applications.
• Proficient in Windows Word and Excel.
• Strong organizational skills.
• Willingness to work at multiple locations.

Responsabilidades

• Answer and respond to emails from personal work and clinic email.
• Direct all incoming calls to the proper department and staff member.
• Resolve customer issues
• Cross-sell Occupational Health Services and safety council services
• Answer questions from other employees and departments
• Support other departments when requested.
• Assist with special assignments.
• Schedule and coordinate appointments in person or by telephone to optimize patient flow.
• Notify when patient is ready or there are service delays.
• Keep the work area clean, organized and professional.
• Set up user names and passwords for OmniHealth and learn the system.
• Handle all customer technical problems and complaints
• Escalate problems to Supervisor of Customer Services.
• Protect patient rights by maintaining confidentiality of information
• Maintain clinic operations per policies and procedures; report needed changes.
• Notify Director of Health Operations when multiple visitors arrive
• Notify Director when more help is needed to reduce wait times.
• Learn and maintain the skills of the HASC OmniCouncil and other systems.
• Contribute to team effort and demonstrate professionalism.

Conhecimentos

Customer service

Communication skills

Independent worker

Fast-paced environment

Decision making under pressure

Formação académica

High school diploma or GED

Ferramentas

MS Word & Excel

Descrição da oferta de emprego

Health and Safety Council® is seeking a Health Services Registration professional to support customer and patient needs at our Gulf Coast operations. You will schedule appointments, answer inquiries, maintain records, and coordinate with clinic staff to keep patient flow smooth.

Responsibilities include handling emails, directing calls, resolving issues, and learning our OmniHealth system. The role requires strong communication, reliability, and the ability to work at multiple locations as