Patient Services & Scheduling Coordinator

Michigan State University College of Engineering; East Lansing (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Michigan State University College of Engineering is seeking an administrator to support a clinical office, focusing on excellent patient service, scheduling, and efficient office operations.

You will manage reception, triage calls, verify documentation, and help maintain an orderly and compliant work environment to ensure high-quality patient care. Prior exposure to EMR and billing concepts is preferred.

Qualifications

• Knowledge of electronic medical record and patient scheduling systems.
• Experience in medical office or clinical setting preferred.
• Familiarity with medical terminology and billing practices is a plus.

Responsibilities

• Serve as the first point of contact for patients, ensuring a professional and welcoming environment.
• Triage and direct clinical calls to healthcare professionals.
• Assist patients with necessary documentation and guide them through processes.

Skills

Patient engagement

Communication

Medical office operations

Education

High school diploma

Tools

EMR systems

Patient scheduling systems

Multi-line phone system

Job description

Michigan State University College of Engineering is seeking an administrator to support a clinical office, focusing on excellent patient service, scheduling, and efficient office operations.

You will manage reception, triage calls, verify documentation, and help maintain an orderly and compliant work environment to ensure high-quality patient care. Prior exposure to EMR and billing concepts is preferred.