Patient Services & Scheduling Concierge

COOPER PEDIATRICS; Voorhees Township (NJ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Cooper University Health Care in New Jersey seeks a Registration Specialist to be the front-line contact for patients, handling registration, scheduling and billing coordination. The role emphasizes exceptional customer service and accurate information delivery to patients and families.

You will greet patients, collect copays, assist with insurance pre-certifications, and act as a non-clinical navigator during discharge, ensuring a smooth patient experience in a busy hospital setting.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Serve as front line contact for all incoming patients.
• Greet, register, schedule, collect point of service copays and provide general information to patients and families.
• Act as patient's non-clinical navigator during discharge coordination.

Skills

Customer service

Medical registration

Scheduling

Phone etiquette

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Cooper University Health Care in New Jersey seeks a Registration Specialist to be the front-line contact for patients, handling registration, scheduling and billing coordination. The role emphasizes exceptional customer service and accurate information delivery to patients and families.

You will greet patients, collect copays, assist with insurance pre-certifications, and act as a non-clinical navigator during discharge, ensuring a smooth patient experience in a busy hospital setting.