Patient Access Navigator: Scheduling & Care Coordination

Cooper University Health Care; Audubon (NJ); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement plan

Professional development

Job summary

Cooper University Health Care, a leading hospital system in South Jersey, seeks a Registration Specialist to support patient access, scheduling, and billing. You will verify demographics, insurance, and referrals while coordinating appointments across ED, primary care, and specialty services.

You will promote excellent customer service, work collaboratively with multidisciplinary teams, and ensure accurate revenue cycle processes in a fast-paced environment.

Qualifications

• Experience in patient registration, scheduling or billing in a medical facility.
• Familiarity with Epic EMR system is preferred.
• Knowledge of insurance pre-certifications and referrals.
• Excellent customer service and communication skills.

Responsibilities

• Schedule appointments and coordinate with PCPs, specialists, and ED as needed.
• Verify insurance coverage and patient demographics.
• Collect and receipt patient payments.
• Retain patients in the health system by efficient scheduling.
• Coordinate referrals and pre-authorizations for services.
• Communicate with providers and patients to address needs.
• Support calendar management and follow-up care planning.
• Track and report weekly on scheduled services.

Skills

Patient registration

Scheduling

Customer service

Insurance pre-certifications

HIPAA knowledge

Education

High school diploma

Some college preferred

Tools

Epic

Centricity

Job description

Cooper University Health Care, a leading hospital system in South Jersey, seeks a Registration Specialist to support patient access, scheduling, and billing. You will verify demographics, insurance, and referrals while coordinating appointments across ED, primary care, and specialty services.

You will promote excellent customer service, work collaboratively with multidisciplinary teams, and ensure accurate revenue cycle processes in a fast-paced environment.