Patient Access Specialist – Billing, Scheduling & Support

Bronson Healthcare; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bronson Healthcare in Kalamazoo, MI, is seeking a Patient Representative for the Bronson Cancer Center. You will greet and register patients, verify demographics and insurance details, schedule appointments, and provide financial information including price estimates and payment options.

The role requires knowledge of billing and HIPAA, strong customer service, and the ability to multi-task in a high-volume setting. Proficiency in 45 WPM typing and basic computer skills are expected.

Qualifications

• High school diploma or GED required.
• Experience in customer service.
• Knowledge of HIPAA and confidentiality requirements.
• Basic typing at 45 WPM and data entry skills.

Responsibilities

• Greet and register patients, verify demographics and insurance information.
• Explain financial responsibilities and provide price estimates.
• Schedule appointments and communicate appointment information.
• Collect payments and balance accounts.
• Assist with patient forms and ensure accuracy of information.
• Maintain confidentiality and follow payer guidelines.

Skills

Customer service

HIPAA knowledge

Billing basics

Multitasking

Data entry

Medical terminology

Education

Assoc degree/2yr exp

CHAA preferred

Job description

Bronson Healthcare in Kalamazoo, MI, is seeking a Patient Representative for the Bronson Cancer Center. You will greet and register patients, verify demographics and insurance details, schedule appointments, and provide financial information including price estimates and payment options.

The role requires knowledge of billing and HIPAA, strong customer service, and the ability to multi-task in a high-volume setting. Proficiency in 45 WPM typing and basic computer skills are expected.