Patient Service Representative - Rheumatology (Days, Full Time)

MHM Support Services; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Health System is seeking a courteous front desk administrative clerk to greet patients and visitors, manage appointments, and handle clerical tasks across physician and clinic staff.

The role requires effective communication, basic math, and knowledge of insurance procedures, with CPR certification preferred. Join a compassionate team focused on high-quality patient care.

Qualifications

• High School diploma or equivalent.
• Medical office training beneficial.
• CPR certification.
• Must communicate effectively in writing and verbally.
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
• Computer knowledge, typing skills and basic math.

Responsibilities

• Greet patients and visitors; schedule and direct them as needed.
• Perform clerical duties for physicians and clinic staff.
• Retrieve insurance and patient information; provide forms for tests or interoffice communications.
• Enter new and established patient information into the system.
• Answer incoming calls; set appointments and dispatch messages.
• Monitor and revise physician schedules as appropriate.
• Handle front-office data entry, patient accounts and payment processing.
• Address questions on insurance claims and benefits.

Skills

Effective communication

Medical terminology

Insurance procedures knowledge

Computer literacy

Typing skills

Basic math

Customer service

Front desk etiquette

Education

High School diploma or equivalent

Medical office training

CPR certification

Tools

None

Job description

Find your calling at Mercy! Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details:

• Minimum Qualifications: Education: High School diploma or equivalent. Medical office training beneficial.
• Certifications: CPR certification.
• Other: Skills, Knowledge, and Abilities: Must be able to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Computer knowledge, typing skills and knowledge of basic math.
• Experience: One year experience in a clinic setting beneficial or two years in a public contact position.
• Must be able to greet patients and answer the telephone in a pleasant and helpful manner.
• Ability to read, understand and follow written and oral instruction.
• Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.

Why Mercy?

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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