Patient Service Representative - Full Time - Mercy Ortho Hospital - Springfield

MHM Support Services; Ozark (MO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy Orthopedic Hospital in Springfield, MO is seeking a Patient Service Representative to greet patients, manage the front desk, and coordinate appointments. You will verify patient information, handle inquiries, and support clinical staff to ensure smooth daily operations.

Ideal candidates have strong communication and customer service skills, plus basic data entry and Microsoft Office proficiency. This is a full-time on-site role with comprehensive benefits and a patient-first culture.

Qualifications

• High school diploma or equivalent.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details: Patient Service Representative (Full-Time) Mercy Orthopedic Hospital | Springfield, MO

Are you someone who loves helping people and creating positive first impressions? Join the team at Mercy Orthopedic Hospital, where you'll play an essential role in delivering an exceptional patient experience from the moment patients walk through our doors.

As a Patient Service Representative (PSR), you'll be the welcoming face of our hospital, helping patients navigate their healthcare journey with confidence and compassion. This role is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding customer service.

Why Mercy?

At Mercy, you're more than an employee, you're part of a mission-driven team committed to compassionate care. You'll work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient satisfaction and care delivery.

What You'll Do

• Greet and assist patients, families, and visitors with professionalism and warmth
• Manage front desk operations and patient check-in/check-out processes
• Schedule appointments and maintain accurate patient records
• Verify and update patient information
• Answer phones and assist with patient inquiries
• Support providers and clinical staff to ensure efficient daily operations
• Create a welcoming, organized, and positive experience for every patient

What We're Looking For

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent customer service abilities and a patient-first mindset
• Basic computer proficiency, including data entry and Microsoft Office applications
• High attention to detail and organizational skills
• Ability to maintain confidentiality and uphold privacy standards
• Adaptability and professionalism in a busy healthcare environment
• Completion of Clinic Core Front Desk Training following hire

Preferred Qualifications

• One year of medical office, healthcare, or customer service experience

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Frequent standing and walking throughout the shift
• Ability to bend, reach, kneel, squat, twist, and perform routine office duties

Make a Difference Every Day

If you enjoy helping others, building meaningful connections, and being part of a team that makes healthcare easier for patients, we'd love to hear from you. Join Mercy Orthopedic Hospital and help create outstanding experiences for every patient, every visit.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

Click Here to Learn More about Mercy