Patient Services Representative - Vein Clinic

Lifepoint Health; Gallatin (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off (PTO)

Tuition assistance

Well-being programs

Job summary

Lifepoint Health expanding the Vein Clinic at Highpoint Health - Sumner, part of our nationwide network, to deliver exceptional patient care. The Patient Services Representative guides patients from referral through scheduling, insurance verification, registration, and treatment coordination, while collaborating with clinical staff to ensure a seamless experience.

Typical schedule is Monday–Friday, 8:00am–4:30pm.

Qualifications

• High school diploma or equivalent; 3 years of related experience may substitute.
• Strong customer service and interpersonal communication skills.
• Proficiency with computers and healthcare software applications.
• Excellent organizational skills and attention to detail.
• Ability to work independently while contributing to a team.
• Strong problem-solving skills and ability to learn new processes.

Responsibilities

• Coordinate the patient experience from referral through scheduling, insurance verification, registration, and appointment completion.
• Receive and process patient referrals, ensuring all necessary information is obtained for scheduling.
• Schedule patient appointments and coordinate services within the Vein Clinic.
• Verify insurance eligibility and benefits, obtain authorizations, and communicate potential financial responsibilities to patients.
• Greet and register patients, ensuring accurate demographic and insurance information.
• Provide exceptional customer service both over the phone and in person.
• Maintain accurate patient records and documentation using electronic scheduling and registration systems.
• Manage multiple administrative responsibilities independently while collaborating with clinical and hospital support teams.
• Support the continued growth of the Vein Clinic by providing an organized, efficient, and patient-centered experience.

Skills

Customer service

Interpersonal communication

Computer proficiency

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Meditech

Job description

Your experience matters

Highpoint Health - Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representativejoining our team, you're embracing a vital mission dedicated to making communities healthier®.

More about our team

Join the growing Vein Clinic at Highpoint Health - Sumner, where you'll play an important role in shaping the patient experience within an expanding service line. As a key member of our team, you'll help guide patients through the entire process, from their initial referral through registration and treatment coordination, while working closely with clinical staff to deliver exceptional, personalized care.

How you'll contribute

A Patient Services Representative who excels in this role:

• Coordinate the patient experience from initial referral through scheduling, insurance verification, registration, and appointment completion.

• Receive and process patient referrals, ensuring all necessary information is obtained for scheduling.

• Schedule patient appointments and coordinate services within the Vein Clinic.

• Verify insurance eligibility and benefits, obtain necessary authorizations, and communicate potential financial responsibilities to patients.

• Greet and register patients, ensuring accurate demographic and insurance information.

• Provide exceptional customer service both over the phone and in person, creating a welcoming and positive patient experience.

• Maintain accurate patient records and documentation using electronic scheduling and registration systems.

• Manage multiple administrative responsibilities independently while collaborating with clinical and hospital support teams.

• Support the continued growth of the Vein Clinic by providing an organized, efficient, and patient-centered experience.

What we're looking for

Applicants should have a high school diploma or equivalent; three years of directly related experience may be considered in lieu of the education requirement. Additional requirements include:

Required

• Strong customer service and interpersonal communication skills.

• Computer proficiency and ability to learn multiple healthcare software applications.

• Excellent organizational skills, attention to detail, and ability to manage competing priorities.

• Ability to work independently while contributing to a collaborative team environment.

• Strong problem-solving skills and ability to learn new processes.

Preferred

• Two years of medical office experience.

• Previous patient scheduling, registration, or insurance verification experience.

• Experience processing medical referrals and insurance authorizations.

• Familiarity with Meditech.

• BLS certification through the American Heart Association or American Red Cross.

Schedule:

Monday - Friday, 8:00am - 4:30pm

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, criticalillness, hospital indemnity insurance, short-and-long term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas

Highpoint Health - Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Highpoint Health - Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health - Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.